The Scenario
A telco company built a chatbot to recommend internet packages. A user asked, "Who has the best 5G in South Africa?" and the bot recommended a rival telco because that's what its training data suggested. The executives are livid.
The Brief
Update the bot's system prompt to create a strict "Anti-Competitor Guardrail." The bot must gracefully handle questions about competitors without ever recommending them or insulting them.
Deliverables
- The updated System Prompt containing the Guardrail clause
- A list of the rival telco names injected as variables into the prompt
- The "Deflection Strategy" (what the bot should say instead when asked about a rival)
Submission Guidance
Insulting competitors ("Our rival is terrible") is bad PR. The bot should acknowledge the question neutrally and pivot back to the company's own value proposition.
Submit Your Work
Your submission is graded against the rubric on the right. If you pass, you get a public Badge URL you can share on LinkedIn. There is no draft save, so work offline first and paste your finished response here.