Requirements Engineering
Elicit, document, and manage requirements. Tests BRD writing, conflict resolution, and traceability.
Stakeholder Analysis & Management
Identify, map, and manage stakeholder relationships. Tests power/interest mapping, comms planning, and resistance management.
Process Mapping & Improvement
Document current-state processes and design improvements. Tests BPMN notation, bottleneck analysis, and value stream mapping.
User Stories & Acceptance Criteria
Write clear, testable user stories and define done. Tests story writing, Given/When/Then criteria, and story mapping.
Gap Analysis
Compare current state to desired future state and plan the bridge. Tests skills gaps, system gaps, and regulatory compliance.
Data Modelling & ERDs
Structure data for systems and databases. Tests entity-relationship diagrams, normalisation, and data dictionaries.
Feasibility Studies
Evaluate whether a proposed solution is viable. Tests feasibility assessment, options analysis, and weighted scoring.
UAT Planning & Execution
Plan and manage user acceptance testing. Tests test case writing, defect triage, and multi-phase UAT strategy.
Change Management
Plan and execute organisational change. Tests impact assessment, ADKAR methodology, and readiness assessment.
Business Case Development
Build the argument for investment in a solution. Tests one-pagers, cost-benefit analysis, and full investment cases.