The Scenario
It is month-end payday. Your payment gateway goes down. Customers cannot checkout. Engineering says they are "looking into it" but don't have an ETA. You need to update the public Status Page immediately.
The Brief
Write the sequence of 3 status page updates spanning the lifecycle of the incident.
Deliverables
- Update 1 (Investigating): The initial acknowledgement of the issue
- Update 2 (Identified): 45 mins later, engineering found the issue and is deploying a fix
- Update 3 (Resolved): 2 hours later, systems are stable. What the customer should do if a payment got stuck.
Submission Guidance
Status page updates must be factual, calm, and void of jargon. Do not say "Our Redis cluster segfaulted." Say "We are experiencing degraded performance in our checkout flow."
Submit Your Work
Your submission is graded against the rubric on the right. If you pass, you get a public Badge URL you can share on LinkedIn. There is no draft save, so work offline first and paste your finished response here.