IT Service Management

Run an IT helpdesk the way a corporate operates one. Tests ITIL incident handling, network documentation, troubleshooting workflows, and acceptable-use policy design.

ITIL fundamentalsNetwork documentationHelpdesk triageIT policy writing

Choose Your Level

Pick the difficulty that matches where you are. You can come back and try a harder level later.

Beginner

Home Lab Setup and Documentation

Configure a small LAN at home and document it the way an IT professional documents production infrastructure.

4 to 6 hours 4 criteria

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Intermediate

ITIL-Compliant Incident Log

Build a log of 10 realistic IT support tickets the way an ITIL-aligned helpdesk records them.

3 to 4 hours 4 criteria

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Advanced

Acceptable Use Policy for an SME

Draft a one-page acceptable use policy the way a SA SME would actually adopt and enforce one.

3 to 5 hours 4 criteria

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