The Scenario
Customers of a new meal-kit delivery service keep emailing to ask how to pause their subscription for the December holidays. The team wants to deflect these tickets by adding an article to the Help Centre.
The Brief
Write the complete Help Centre article explaining how to pause a subscription.
Deliverables
- Article Title (optimised for search)
- A short intro explaining when/why you might use this feature
- Step-by-step instructions with placeholder tags for screenshots [Screenshot: XYZ]
- Important notes (e.g., cutoff times for pausing before the next delivery)
Submission Guidance
Titles should match how people search (e.g., "How to pause my box" not "Subscription Vacation State Modification"). Formatting (bolding, lists) is critical for readability.
Submit Your Work
Your submission is graded against the rubric on the right. If you pass, you get a public Badge URL you can share on LinkedIn. There is no draft save, so work offline first and paste your finished response here.