IT & Infrastructure

Run an IT helpdesk the way a corporate operates one. Tests ITIL incident handling, network documentation, troubleshooting workflows, and acceptable-use policy design.

Design, troubleshoot, and document networks the way a working IT technician does. Tests subnetting, VLAN planning, troubleshooting flows, and migration design.

Manage user identities, group policies, and access reviews. Tests Active Directory administration, joiner-mover-leaver processes, and least-privilege design.

Reason about cloud cost, migration, and architecture for South African businesses. Tests TCO comparison, lift-and-shift planning, and hybrid cloud design.

Defend a small organisation from the threats it actually faces. Tests phishing awareness, vulnerability assessment, and incident response playbook design.

Standardise, patch, and govern the laptops and phones that staff actually use. Tests asset management, patch scheduling, and BYOD/MDM policy design.

Plan and rehearse the recovery of an IT environment after failure. Tests 3-2-1 backup design, tabletop DR exercises, and business continuity tiering.

Operate the productivity stack that powers most SA corporates. Tests user provisioning, SharePoint permissions, and tenant hardening.

Translate POPIA, ISO 27001, and audit requirements into practical IT processes. Tests data handling, gap analysis, and audit preparation.

Build, harden, and troubleshoot the servers that run business applications. Tests Windows Server documentation, Linux hardening, and performance investigation.