The Scenario
A manufacturing company is implementing an ERP system affecting Finance, Operations, and HR. Each department has different concerns: Finance worries about data migration, Operations about downtime, HR about change fatigue. The project manager wants a structured comms plan.
The Brief
Design a stakeholder communication plan covering all 3 departments, the executive sponsor, and the IT team. Define channels, frequency, content, and escalation paths.
Deliverables
- A comms matrix: Stakeholder Group × Channel × Frequency × Content Summary × Owner
- A message calendar for Month 1 showing specific communications scheduled
- An escalation path for when stakeholders raise concerns that exceed the BA's authority
Submission Guidance
Do not send the same message to everyone. The CFO needs a different update than the warehouse supervisor.
Submit Your Work
Your submission is graded against the rubric on the right. If you pass, you get a public Badge URL you can share on LinkedIn. There is no draft save, so work offline first and paste your finished response here.