The Scenario
It is September. Black Friday is in November. Marketing forecasts a 300% increase in orders. Currently, you have 10 agents handling 1,000 tickets a week. Each agent handles roughly 100 tickets a week. You need to present a hiring plan to Finance.
The Brief
Build a simple capacity model to determine how many temp agents to hire, factoring in training time and a lower efficiency rate for temps.
Deliverables
- The forecasted ticket volume for Black Friday week
- The assumption list (e.g., "Temps will only be 70% as efficient as full-time agents")
- The final calculation of how many heads you need to hire
- A short memo to Finance defending the budget request
Submission Guidance
Do not just multiply by 3. New hires are not instantly 100% productive. Your model must show that you understand ramp-up time and shrinkage (breaks, sick leave).
Submit Your Work
Your submission is graded against the rubric on the right. If you pass, you get a public Badge URL you can share on LinkedIn. There is no draft save, so work offline first and paste your finished response here.