Choose Your Level
Pick the difficulty that matches where you are. You can come back and try a harder level later.
Beginner
Analyse a Drop in CSAT
Figure out why Customer Satisfaction dropped from 92% to 78% this week.
1 to 2 hours 3 criteria
Start this level
Intermediate
Design an Ops Dashboard
Choose the 5 critical metrics the Head of Ops should look at every morning.
2 to 3 hours 3 criteria
Start this level
Advanced
Build a Capacity Model
Calculate how many agents you need to hire for the upcoming Black Friday peak.
3 to 5 hours 3 criteria
Start this level