The Scenario
The Head of Ops is overwhelmed by a dashboard with 40 different charts. She has asked you to design a new "Morning Coffee Dashboard" — just the 5 most important metrics she needs to know if the business is healthy today.
The Brief
Select the 5 most critical metrics for a high-volume e-commerce business. Define exactly what they measure and why they matter.
Deliverables
- A list of the 5 chosen metrics (e.g., First Reply Time, Order Defect Rate)
- The exact formula or definition for each metric
- A 1-sentence justification for why this made the top 5 list over other vanity metrics
- The "Red Flag" threshold for each (at what number should she panic?)
Submission Guidance
Avoid vanity metrics like "Total Emails Received". Focus on health and efficiency. Think: speed, quality, backlog, and errors.
Submit Your Work
Your submission is graded against the rubric on the right. If you pass, you get a public Badge URL you can share on LinkedIn. There is no draft save, so work offline first and paste your finished response here.