The Scenario
You manage the relationship with an outsourced courier. Their contract (SLA) states they must deliver 95% of parcels within 48 hours, and reply to support queries within 4 hours. You have their monthly data report.
The Brief
Audit the provided data snippet. Identify if they missed their SLA, calculate the gap, and draft an email requesting an explanation.
Deliverables
- The calculation of their On-Time Delivery % and Average Support Reply Time based on the provided data
- A clear statement of whether they Pass or Fail the SLA
- A professional email to the vendor's Account Manager highlighting the misses and asking for a remediation plan
Submission Guidance
Be professional but firm. Vendors are partners, but they must be held accountable. Focus on the data, not emotion.
Submit Your Work
Your submission is graded against the rubric on the right. If you pass, you get a public Badge URL you can share on LinkedIn. There is no draft save, so work offline first and paste your finished response here.