Portfolio›Customer & Ops›Vendor & Supplier Management
Topic

Vendor & Supplier Management

Evaluate supplier SLAs, handle disputes, and track performance. Tests SLA monitoring, negotiation, and relationship management.

Vendor managementSLA monitoringDispute resolutionPerformance tracking

Choose Your Level

Pick the difficulty that matches where you are. You can come back and try a harder level later.

Beginner

Audit a Vendor SLA

Review a courier partner's monthly performance against their contract.

1 to 2 hours 3 criteria
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Intermediate

Resolve a Supplier Dispute

Handle a situation where a packaging supplier delivered defective boxes.

2 to 3 hours 3 criteria
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Advanced

Evaluate an RFP (Request for Proposal)

Score three BPO (call centre) vendors and recommend a winner.

3 to 5 hours 3 criteria
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