The Scenario
Your e-commerce company ordered 10,000 custom-branded boxes. They arrived, but the glue is weak and the boxes pop open during transit, causing customer damages. The supplier claims you didn't specify the glue strength in the PO and refuses a free reprint.
The Brief
Draft a negotiation strategy and the formal email response to the supplier to resolve the dispute without going to court.
Deliverables
- Your internal negotiation strategy (What is your ideal outcome? What is your walk-away point?)
- The formal response email to the supplier
- A proposed compromise (e.g., they reprint at cost, or you split the difference)
- A new checklist item for future Purchase Orders (POs) to prevent this
Submission Guidance
Ops is about keeping the business moving. Suing a supplier takes 2 years. You need boxes now. Find a pragmatic compromise that shares the pain.
Submit Your Work
Your submission is graded against the rubric on the right. If you pass, you get a public Badge URL you can share on LinkedIn. There is no draft save, so work offline first and paste your finished response here.