The Scenario
The South African government services portal has hundreds of pages covering everything from ID applications to tax filing. Users frequently give up and phone the call centre because they cannot find the right page online.
The Brief
Redesign the navigation architecture. Focus on the top 10 user tasks (invent them), and design a navigation that gets users to the right page in 3 clicks or fewer.
Deliverables
- A list of the top 10 user tasks ranked by frequency (invented but plausible)
- The current navigation structure (invented) with click-paths for each top task
- The redesigned navigation with click-paths showing improvement for each task
- One mega-menu or search-driven pattern you would use for edge-case content
Submission Guidance
Government websites serve diverse audiences (citizens, businesses, immigrants). Do not optimise for one audience at the expense of others.
Submit Your Work
Your submission is graded against the rubric on the right. If you pass, you get a public Badge URL you can share on LinkedIn. There is no draft save, so work offline first and paste your finished response here.